Introduction and Purpose

Data protection in India is currently governed by the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“Data Protection Rules”), notified under the Information Technology Act, 2000 (“IT Act”). The data protection provisions under the Information Technology Act, 2000 (“IT Act”) govern the controlling and processing, such as the use or holding, of personal data, which is essentially any information about identifiable living individuals, and also gives those individuals certain rights and remedies concerning that information.

Dhatri Financial Distributors Private Limited (“Dhatrifin”) is committed to protecting your privacy. The purpose of this notice is to provide you with the required information at the time of providing us with your data. This Privacy Notice explains how we collect and use your data and what rights and options you have in this respect. This should help you feel more confident about the privacy and security of your data.

Please read this Privacy Notice carefully. By visiting our website or using our services, you indicate your agreement to our use of your personal information as set out in this Privacy Notice.

Who is responsible for your data?

Dhatrifin is responsible for your data. Dhatri Financial Distributors Pvt Ltd., whose registered office is at 525, Anikethana Main Road, P & T Block, Kuvempunagar, Mysore 570023, India, and their affiliates and representatives. Specifically, your data will be controlled by the Dhatrifin Entity that you have instructed or that is providing services or communication to you in your region.

Information we collect about you

When do we collect information?

We may collect personal data about you in several circumstances:

  1. When you register with us (on the website or mobile application), apply to use any of our services, become our client, or contact us in person, by telephone, by email, or by post.
  2. When you provide feedback or complete a contact form on our website or Application.
  3. When you or your organization offer to provide or provide services to us.

What information will we collect and why?

We may collect the following information depending on the service provided:

  1. Contact Details:
  • Your name, job title, postal address, including your home address (where provided), business address, telephone number, mobile phone number, fax number, and email address.
  • Personal Identification:
  • Date of birth, nationality, country of birth, country of residence, employment status, and tax identification number (e.g., National Insurance Number).
  • Official Documents:
  • Passport details, driving license, and utility bills.
  • Service Details:
  • Details of the services you request from us.
  • Office Visits:
  • Details of your visit to any of our offices or other visits to third-party locations, as may be organized depending upon the nature of services provided by us.

Data Collection from Third Parties:

In some circumstances, we collect personal data about you from a third-party source, including but not limited to:

  • Your organization
  • Other organizations with whom you have dealings
  • Government agencies
  • Credit reporting agencies
  • Fraud prevention agencies
  • Financial crime agencies
  • Information or service providers

All of which form part of publicly available records.

Are you required to provide us with personal data?

As a general rule, you will provide us with personal data entirely voluntarily; there are generally no detrimental effects if you choose not to consent or to provide personal data. However, there are circumstances in which Dhatrifin cannot take action without certain of your data. For example, such personal data is required to send you newsletters or to meet our obligations under the Money Laundering, Terrorist Financing, and Transfer of Funds Regulations 2017 and any other applicable legislation. It is also necessary for crime prevention and fraud prevention before we can enter into any contractual obligations for the provision of services.

How will we use your information?

We use the information provided by you in the following ways:

  1. To process your application:
  • To use our services and to provide you with the requested services.
  • Undertake checks:
  • Identification verification checks with fraud prevention agencies to enable us to comply with our anti-money laundering obligations and for crime prevention and fraud prevention to comply with our legal obligations.
  • Compliance with contracts:
  • To comply with our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.
  • Protection of Information:
  • To help protect your information and prevent unauthorized access to it.
  • Customer Support:
  • To deal with any queries, complaints, or problems reported by you.
  • Statistical Analysis:
  • To generate statistics relating to the use of our website and Application, such as the popularity of certain features or services. We do not use personally identifiable information for these purposes.
  • Legal Compliance:
  • If required to do so by law and to the extent necessary for the proper operation of our systems, to protect us/our customers, or for the enforcement of any agreement between you and us.
  • Communication:
  • To notify you of changes to our services.
  • Service Improvement:
  • To help improve the services we provide to you.

We may also use this information to provide you with information about other services we offer that are similar to those that you have already engaged us to provide or enquired about, or to provide information about Dhatrifin by way of newsletters or emails.

In such instances, Dhatrifin will only do so where we have either received consent from you or we have assessed that there is a legitimate interest for us to send you the communication. When assessing legitimate interests, we will balance our interests with your rights and will only send communications where you would reasonably expect to hear from us. You may opt out of receiving this information when we collect details or at any time by contacting us at compliance@dhatrifin.in.

How will we protect your information?

We take appropriate security measures (including physical, electronic, and procedural measures) to help protect the confidentiality, integrity, and availability of your personal information from unauthorized access and disclosure.

Who would we disclose your information to?

We may disclose your information to:

  1. Businesses within Dhatrifin Group:
  • Businesses that are legally part of the same group of companies within Dhatrifin, or that become part of that group.
  • Service Providers:
  • Our brokers, dealers, IT providers, service providers, and agents to provide and maintain the provision of the services.
  • Professional Advisers:
  • Our appointed auditors, accountants, lawyers, and other professional advisers (e.g., compliance consultants), to the extent that they require access to the information to advise us.
  • Regulatory Authorities:
  • Fraud prevention agencies and other organizations to allow us to undertake the checks set out below. We will supply details of such agencies on request.
  • Legal Requirements:
  • We may also be required to share information with auditors appointed by the providers of such products